Privacy Policy

This policy explains what LUIGI’S (“we”, “us”) collects when you order from us online or by phone, why we collect it, who else sees it, and the choices you have. Our online ordering runs on Rakoon, the ordering software we use, which handles your information on our behalf and only for our service.

What we collect

• Your order: your name, phone number, email, the items and notes, the pickup or delivery time, and for delivery the address and instructions you give us.
• Payment: card payments are processed by Stripe on its secure form. We never see or store your full card number; we receive the card brand, the last four digits and whether the payment went through.
• Rewards and account: if you join our rewards program or create an account — your points, order history, and anything you choose to add, such as your birthday or saved addresses.
• Text message consent: whether you agreed to receive rewards texts, and when.
• Phone orders: if you order by phone through our automated assistant, the call is processed to take your order and the order it creates is saved.
• Technical information: like any website, our servers log basic information such as your IP address, browser type and the pages requested, for security and to fix problems.

We do not collect your device’s location; for delivery we only use the address you type.

How we use it

• To prepare, pick up, deliver and charge for your order, and to contact you about it.
• To send your confirmation and order status by email and text.
• To run our rewards program, if you are a member.
• To issue refunds and handle questions or complaints.
• To keep the business, tax and accounting records the law requires.
• To keep the site secure and prevent fraud.

Text messages

When you give us your mobile number with an order, we text you about that order — the confirmation, status updates and a link to follow it. If you also check “Text me when I have a reward”, we send occasional rewards messages (for example when a reward is ready or your points are about to expire).

• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop receiving texts, or HELP for help.
• Agreeing to rewards texts is not a condition of any purchase.
• We do not sell or share your mobile number or your text-message consent with any third party or affiliate for their marketing or promotional purposes.

Who else sees it

Our staff see your order so they can make it. Beyond that, the service providers below process information for us, under contract, only for the purpose listed:

We may also disclose information when the law requires it, or to protect someone’s safety or our rights. If the restaurant is ever sold, customer records may transfer to the new owner under this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. California residents: we do not disclose personal information to third parties for their own direct-marketing purposes (California Civil Code § 1798.83).

Cookies and similar technologies

We only use what the site needs to work:

• Your cart is saved in your browser so it is still there if you close the page.
• Your language choice is remembered.
• If you sign in, a session cookie keeps you signed in.
• On the payment step, Stripe sets cookies to detect and prevent card fraud, and Cloudflare may run a security check.

We do not use advertising cookies, tracking pixels or analytics that follow you to other websites. You can clear or block cookies in your browser settings; if you do, signing in and checkout may not work.

Do Not Track. Because we do not track you across other websites, we treat every visitor the same way whether or not your browser sends a “Do Not Track” or Global Privacy Control signal.

How long we keep it

Orders and payment records are kept for as long as we need them for our business and for tax and accounting records the law requires. Your rewards account is kept until you ask us to delete it. Server logs are kept only for a short time. When you ask us to delete your information we remove your personal details; anonymous sales totals stay in our books.

Your choices and rights

You can ask us to tell you what we hold about you, to correct it, or to delete it — email luigispizzacambria@gmail.com or call (805) 924-7926, from the email or phone number you order with, so we can confirm it is you. We will answer within 45 days and we will not treat you differently for asking. You can stop texts at any time by replying STOP, and unsubscribe from any email with the link in it.

Security

Information is encrypted in transit, card numbers never reach our systems, and access to customer records is limited to the people who need it. No system is perfectly secure; if a breach ever affects your information, we will tell you as the law requires.

Children

Our ordering is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

Other websites

Some links — for example a live delivery-tracking page — open services run by others, which have their own privacy policies.

Changes to this policy

If we change this policy we will update the date at the top of this page, and if a change materially affects how we use your information we will say so clearly.

Contact us

Questions about this policy or your information: email luigispizzacambria@gmail.com or call (805) 924-7926, or write to LUIGI’S, 1316 Tamson Drive, Cambria, CA, USA.