Terms of Online Ordering

These terms apply when you order from LUIGI’S (“we”, “us”) through our online menu or by phone. By placing an order you agree to them and to our Privacy Policy. If anything here is unclear, just email luigispizzacambria@gmail.com or call (805) 924-7926 — we would rather sort it out than argue about it.

1. Your order

• Your order is placed when you see the confirmation page and receive your order number. We may call or text you if we have a question about it.
• Please check your order, name, phone number and — for delivery — your address before you pay. We make what you order.
• Prices, items and availability can change. If an item turns out to be unavailable or a price was shown in error, we will contact you so you can change the order or cancel it for a full refund.

2. Hours and timing

• Online orders are accepted during our ordering hours, which end 10 minutes before we close.
• Ready and delivery times are estimates. Busy times, weather and traffic can make an order later than estimated.
• A scheduled order is prepared so it is ready (or delivered) at the time you chose.

3. Pickup

Give your name or order number at the counter. Food is made to be eaten fresh; orders not picked up by closing time are not held and are not refunded.

4. Delivery

• We deliver only within our delivery zones. The delivery fee is shown before you pay.
• Please give an accurate address and any gate code or instructions, and keep your phone nearby — the driver may call you.
• If the driver cannot reach you or the address after reasonable attempts, the order may be returned to the restaurant and may not be refunded.

5. Changing or cancelling your order

Call us as soon as possible at (805) 924-7926. We can change or cancel an order, with a full refund, until our kitchen starts preparing it — for a scheduled order, until it is sent to the kitchen shortly before your chosen time. Once your food is being made we cannot cancel it.

6. When we cancel

We may cancel an order — for example if an item is unavailable, a price was wrong, the address is outside our delivery area, we cannot confirm the payment, or we cannot fill it in time. If we cancel, we refund you in full.

7. Problems with your order and refunds

• If something is missing, wrong or not right, email luigispizzacambria@gmail.com or call (805) 924-7926 the same day, with your order number. We will make it right by remaking the item, giving you a credit, or refunding the affected items, at our discretion depending on the situation.
• We do not refund an order that was made as ordered because the wrong item or option was chosen.
• Refunds go back to the way you paid. Card refunds usually appear in 5–10 business days, depending on your bank.

8. Payments, prices and tax

• Online payments are made by card or digital wallet and processed securely by Stripe. Where we offer it, you may pay cash at pickup or on delivery.
• Menu prices do not include sales tax. Tax, any delivery fee and your tip are shown separately before you pay.

9. Tips

Tips are always optional. 100% of every tip goes to our team — on delivery orders, that includes the driver who brings your food.

10. Allergies and dietary needs

Our kitchen handles common allergens, including wheat and gluten, milk, eggs, soy and others, and our food is prepared in shared spaces with shared equipment. We cannot guarantee any item is free of an allergen, even gluten-free options. If you have a food allergy, please tell us in your order notes or call us before ordering.

11. Alcohol

We do not sell alcohol online. Alcohol is served only at the restaurant, to guests 21 or older with valid ID, and we may refuse service at our discretion. No outside alcohol.

12. Rewards program

• Members earn 1 point per $1 spent on food and drink (not on tax, tips or delivery fees). Your phone number identifies your account.
• Every 100 points can be redeemed for $5.00 off an order. One reward per order.
• Points have no cash value, cannot be transferred or sold, and cannot be combined with other offers unless we say so.
• Points expire after 12 months without any activity on your account. Any order keeps them active, and we will try to text you before they expire if you have opted in.
• Points earned on an order that is cancelled or refunded are removed, and points spent on it are returned.
• We may change or end the program by updating this page. Points obtained by fraud or misuse may be removed.

13. Text messages

LUIGI’S sends order texts (confirmation, status and tracking) to the number you give with an order, and rewards texts only if you opt in. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Website content

The photos, text and design of our menu belong to LUIGI’S or its licensors. Please do not copy them for commercial use without our permission. We work to keep the menu accurate, but photos are for illustration and descriptions may change.

Limitation of liability

To the extent the law allows, we are not responsible for indirect or consequential losses from using the website or ordering service, and our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits any right you have that the law does not allow us to limit.

Governing law

These terms are governed by the laws of the State of California.

Changes

We may update these terms by posting a new version here with a new date. The terms in place when you place an order are the ones that apply to it.

Contact us

Questions about an order or these terms: email luigispizzacambria@gmail.com or call (805) 924-7926.